A Any discrepancy on the shipped goods should be put forward within 30 days after the arrival of the vessel carrying the goods at the port of destination and the buyer should present the survey report issued by the surveyor agreed by the seller. if the goods have been processed the buyer will loss the right to claim. the seller shall not settle the claim within the responsibility of the insurance company or ship company.
Q What is the storage terms？
A If the cargo can not been collected on time as the PI and goods has to be keeped in factory, we shall charge storage fees, when the storage time is more than 30 days counting from the agreed delivery date, the storage fee is 0.5% of the total Goods Value Per day.
Q Can you provide the CAD drawings?
A Yes, we can provide the plan for the customer according to their dimension and requirements.
Q What's the delivery time?
A It's about 10-15 working days,whie mostly depends on orders quantity and shipping schedule.
Q What's the warranty of your products?
A In the case of proper use of the product, the warranty is one year from the date of shipment. During this period, if any damage caused by non-artificial fault, we will provide the replacement spare parts, otherwise there will be a charge for those spare parts.
Q What is your payment terms?
100% deposit before production( total amount belowed 5000USD)
30% deposit before production by T/T, 70% balance after inspection before delivery by T/T.
Q What is your shipping and payment terms?
A Shipping is from Huangpu Port(guangzhou) or Yantian Port (shenzhen), other ports in China are also acceptable.
Q What is your prices terms?
A Our price is EXW price. (Ex works (EXW) is an international trade term that describes when a seller makes a product available at a designated location, and the buyer of the product must cover the transport costs).
Q What's your MOQ
A truss:1 m, stage:1.5 m2, scaffolding: 1 set
Q Do you have any certificate?
A We have CE, ISO,SGS and TUV certificate.
Q Can you provide OEM service?
A Yes, we can.
Q Are you a trading company or the professional manufacturer?